Domestic Shipping (Philippines)

Shipping is ON US within the Philippines on all Frost & Frost Co orders. This is part of our commitment to making your purchase simple and straightforward.

Estimated Delivery Time

Since our main dispatch location is in Cebu (Visayas), delivery times may vary depending on distance and courier operations:

• Cebu / Nearby Visayas Areas: 1–3 business days
• Luzon & Mindanao: Approximately 7–14 business days depending on courier schedules, location accessibility, weather conditions, and peak shipping periods

Please note that these are estimated timelines. Delays may occasionally occur due to factors beyond our control (courier backlog, holidays, or weather conditions).

International Shipping

We do ship internationally; however:

• Shipping costs are shouldered by the buyer.
• Rates depend on destination, parcel size, and courier charges.
• Any customs duties, taxes, or import fees are the buyer’s responsibility.

Delivery timelines for international orders vary depending on destination country and courier processing.

Order Processing

• Orders are typically processed within 1–2 business days after payment confirmation.
• Tracking information will be provided once your order has been shipped.

Important Notes

• Please double-check your shipping details to avoid delays.
• Once the parcel is handed to the courier, delivery timelines are managed by the shipping provider.

At Frost & Frost Co, we want you to be confident in every purchase. While all our bags are designed for durability and functionality, we understand that sometimes a product may need to be returned.

Return Window

• Returns are accepted within 7 days from the date of delivery.
• To process a return, you must provide your receipt or proof of purchase.

Eligibility

Your item must be:

• Unused and in its original condition
• With all original tags, packaging, and accessories

Please note: Returns may be rejected if the item is damaged, altered, or soiled.

Reason for Return

When requesting a return, please provide a brief explanation of why you are returning the item. This helps us improve our products and services. Examples include:

• The bag doesn’t meet your expectations
• Wrong size, color, or model
• Shipping damage
• Other feedback

Note: Providing a reason does not affect your eligibility for return, but helps us serve you better in the future.

Cleaning Fee Policy

• If an item is returned dirty or has been cleaned with strong-smelling products, we reserve the right to:
• Reject the return, or
• Charge a cleaning fee of ₱2,500 to restore the bag to its original condition

Shipping Costs

• All return shipping fees are shouldered by the buyer.
• We currently cannot accept returns from international orders due to high shipping costs.

How to Return an Item

1. Email our support team at [hellofrostandfrostco@gmail.com]
2.  with:
• Order number
• Photos of the item (if applicable)
• Reason for return (short explanation)
3. Wait for our confirmation and instructions on how to ship your return.

Important Note

• All Frost & Frost Co products come with a limited lifetime warranty.
• If something goes wrong after the 7-day return period, please contact our support team at [hellofrostandfrostco@gmail.com] to discuss repair or replacement options under warranty.

Limited Lifetime Warranty

Our Commitment 

At Frost & Frost Co., we design bags to endure daily movement — from work to travel and everything in between. Every stitch, strap, and compartment is built with long-term use in mind.

That’s why we offer a Limited Lifetime Warranty covering manufacturing defects under normal use. We stand behind what we build.

What’s Covered

Your Frost & Frost Co. bag is protected against manufacturing defects, including:

• Defects in materials
• Faulty stitching or seam failure
• Broken zippers, buckles, or hardware under normal use

If a covered issue occurs, we will repair or replace the item at our discretion.

Replacement Policy

If your bag is replaced under warranty, the replacement item remains covered for manufacturing defects. However, the original approved claim counts as your warranty event.

Multiple claims for the same issue may be reviewed individually to ensure fairness and prevent misuse.

Shipping Policy for Warranty Claims

• Within the first year (Philippines only): Shipping to us for approved warranty claims is free.
• After the first year: Customers are responsible for shipping the item to us.
• Return shipping: We cover return shipping after repair or replacement, regardless of claim timing.

(For international customers, shipping terms may vary.)

Turnaround Time

Repairs or replacements typically take 3–5 weeks, depending on the issue and parts availability.

Minor repairs may be completed sooner. We will always aim to resolve your claim as efficiently as possible while maintaining quality standards.

What’s Not Covered

This warranty does not cover:

• Damage caused by misuse, accidents, or negligence
• Normal wear and tear (including fabric abrasion, fading, or cosmetic changes over time)
• Overloading beyond intended use
• Exposure to extreme environmental conditions
• Loss or theft

This ensures the warranty remains fair and sustainable for all customers.

How to Submit a Warranty Claim

1. Take clear photos of the issue.
2. Email hellofrostandfrostco@gmail.com with:
• Your order number
• Photos of the product
• A brief description of the issue
3. We will review your request within 3–5 business days.
4. If approved, we will provide shipping instructions and the next steps.

Built for the Long Term

Our Limited Lifetime Warranty reflects the confidence we have in our products and our responsibility to the people who carry them.

We build carefully.
We inspect deliberately.
And we support what we make.

Move with Purpose.

Effective Date: March 9, 2026

Company: Frost & Frost Co.

At Frost & Frost Co., protecting your privacy and personal information is a priority. This Privacy Policy outlines the types of information we collect, how it is used, and the measures we take to ensure it is handled responsibly. It is intended to be clear and transparent for all customers and complies with applicable privacy laws, including the European Union’s General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA/CPRA).

Information you provide: name, email address, shipping/billing address, phone number, and payment details.

Automatically collected information: device type, browser, IP address, pages visited, and interaction patterns.

Third-party sharing: data is shared only with trusted service providers for hosting, payments, shipping, analytics, and related operations.

Customer rights: access, correction, deletion of data, and the right to opt out of certain uses.

Special privacy rights: GDPR rights for EU residents, CCPA/CPRA rights for California residents.

Data retention: information is retained only as long as necessary for business purposes, legal compliance, and service improvements.

Collection and Use of Personal Information

We collect personal information when you interact with our website, place an order, contact our team, or subscribe to updates. This information allows us to fulfill orders accurately, communicate about your purchase, provide customer support, and protect against fraud. Payment information is securely processed by reputable third-party providers, and we do not sell your personal information under any circumstances.

Certain information is collected automatically when you browse our website, including device and browser details, IP address, pages visited, and general activity patterns. This data is used to monitor website performance, improve user experience, troubleshoot technical issues, and ensure the security of our site. All collected data is treated responsibly and used solely for the purposes outlined in this policy.

Sharing and Third-Party Service Providers

We may share your information with trusted third-party service providers who perform services on our behalf, including but not limited to:

·         Payment processing

·         Order fulfillment and shipping

·         Website hosting and maintenance

·         Analytics and marketing tools

These providers are contractually obligated to handle personal information securely and in compliance with applicable privacy laws. We do not sell or otherwise transfer your personal information for commercial purposes.

Data Security

We implement industry-standard safeguards, including secure website connections (SSL), controlled access to sensitive data, and the use of reputable service providers, to protect your personal information. While no system is completely risk-free, we take reasonable measures to reduce risk and maintain the integrity of your data.

International and Regional Privacy Rights

European Union (GDPR)

·         If you reside in the EU or European Economic Area, you have rights to:

·         Access the personal data we hold about you

·         Correct inaccurate information

·         Request deletion of your data

·         Withdraw consent for marketing communications

California (CCPA/CPRA)

·         California residents have rights to:

·         Know what personal data we collect

·         Request deletion of personal data

·         Opt out of the sale or sharing of personal data (if applicable)

We respect and will respond to requests in accordance with applicable law, without discrimination or impact on your access to services.

Data Retention

Personal information is retained only as long as necessary to fulfill business purposes, provide customer support, comply with legal obligations, or improve our services. When information is no longer required, it is securely deleted or anonymized.

Cookies and Tracking

We use cookies and similar technologies to improve website functionality, user experience, and analytics.

• Essential cookies enable checkout, login security, and website operation.
• Analytics cookies provide aggregated data to help us understand user behavior and improve our website.
• Marketing cookies (if used) help deliver relevant content and measure campaign performance.
• Third-party cookies may originate from payment gateways, analytics tools, or social media features.
• Do Not Track (DNT): Our website respects Do Not Track signals sent by your browser. While we will make reasonable efforts to honor DNT preferences, some third-party services may still collect anonymized data necessary for website operation or security.

Users may manage cookies through browser settings, but disabling certain cookies may affect website functionality, including checkout.

Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in business practices, technology, or legal requirements. The most current version will always be available on our website.

Contact Information

For privacy questions or requests, you may contact us at:

Frost & Frost Co.
Email: hellofrostandfrostco@gmail.com

Website: frostcarry.com

Effective Date: March 9, 2026
Company: Frost & Frost Co.

By accessing or using the Frost & Frost Co. website, purchasing products, or interacting with our services, you agree to these Terms & Conditions. Please read them carefully, as they govern your use of our website, products, and services.

1. Products, Pricing, and Materials

• All products are offered for sale subject to availability.
• Product descriptions, images, and specifications, including materials used (e.g., tactical-grade 600D - 1000D nylon, ripstop lining), are provided to the best of our knowledge. However, minor variations in color, texture, or materials may occur due to production processes.
• Pricing is subject to change without notice. We strive to ensure accurate pricing on the website, but errors may occur. In such cases, we reserve the right to correct prices or cancel orders.

2. Ordering and Payment

• All orders placed through our website are subject to acceptance and confirmation by Frost & Frost Co.
• Payment is processed securely through third-party providers. We are not responsible for any errors or delays caused by these providers.
• You are responsible for providing accurate information, including shipping address, billing information, and contact details. Frost & Frost Co. is not liable for failed deliveries or delays due to inaccurate information.

3. Warranty and Returns

• Frost & Frost Co. offers a lifetime warranty against defects in materials or workmanship, limited to one bag replacement per warranty claim
• The warranty does not cover damage caused by misuse, accidents, unauthorized modifications, or normal wear and tear.
• Warranty claims must include proof of purchase and may require inspection.
• Returns or exchanges outside the warranty policy are subject to our standard return policy, which is available on the website.

4. Limitation of Liability

• Frost & Frost Co., its directors, employees, and affiliates are not liable for any loss, damage, or injury arising from:
• Use or misuse of products
• Inaccurate information provided by the customer
• Any technical errors or interruptions on the website
• Third-party services, including payment, shipping, or analytics providers
• To the maximum extent permitted by law, Frost & Frost Co. disclaims all warranties, express or implied, including fitness for a particular purpose.

5. Intellectual Property

• All content on the website, including images, product descriptions, designs, logos, and branding, is the intellectual property of Frost & Frost Co.
• No material from this site may be copied, reproduced, distributed, or used without prior written permission.

6. Customer Responsibilities

• Customers agree to use the website and products responsibly and lawfully.
• You agree not to resell products for illegal purposes, misrepresent product origin, or use our content for commercial purposes without authorization.

7. International and Regional Laws

• By using our website, you acknowledge that the terms may be governed by the laws of the Philippines and any applicable international regulations.
• EU residents retain rights under GDPR, including access, correction, and deletion of personal data.
• California residents retain rights under CCPA/CPRA, including the right to know, delete, or opt out of data usage.

8. Policy Updates

• Frost & Frost Co. reserves the right to modify these Terms & Conditions at any time.
• The latest version will always be available on the website. Continued use of the website or products constitutes acceptance of the updated terms.

9. Contact

For questions regarding these Terms & Conditions, please contact:

Frost & Frost Co.
Email: hellofrostandfrostco@gmail.com

Website: frostcarry.com

Frost & Frost Co. — Product FAQ

Are your bags waterproof?
Our bags are water-resistant, not fully waterproof. They can handle rain, splashes, and daily exposure to moisture. Like most sewn bags, weak points are usually seams and openings, so they’re not designed for full submersion like dry bags.

Do your bags have extra rain protection?
Yes. Our bags use a protective middle lining layered between the outer fabric and inner lining. This “sandwich” construction helps slow down water penetration and adds extra protection for your belongings during rain or splashes.

What materials do you use?
Our bags typically use 600D–900D nylon outer fabric, a protective inner barrier layer, and 210D ripstop lining inside. This combination helps balance structure, durability, and weather resistance for everyday carry.

How long are the bags expected to last?
With proper care and normal daily use, our bags are designed for long-term everyday carry. Many customers use them for commuting, work, travel, and daily movement. Longevity always depends on usage, but the goal is a bag you won’t need to replace often.

What’s different about the Black Edition?
Black Edition models use a waterproof zipper system plus a different seatbelt-style buckle material for added strength and a smoother overall look compared to the standard version. This zipper upgrade adds extra protection — especially helpful for gadgets — though protection still depends on usage and conditions.

How much are your bags?
For transparency:

• Backpack
• Standard: ₱6,000
• Black Edition: ₱7,000
• PGS
• Standard: ₱2,500
• Black Edition: ₱3,000
• ARKN Sling
• Standard: ₱3,500
• Black Edition: ₱4,000

(Main differences: zipper system and buckle material.)

Why show prices in the FAQ?
We include pricing for transparency and easier decision-making so customers can quickly compare options.

Do your bags come with warranty?
Yes. All products come with warranty coverage. If something goes wrong over time, just contact our support team. We aim to keep the process simple, fair, and straightforward so you’re supported without unnecessary hassle.

Who are your bags designed for?
Our bags are designed mainly for young professionals, commuters, travelers, riders, and working individuals who want organized, comfortable everyday carry. Many of our customers are daily commuters and professionals who need reliable carry for work, travel, and everyday movement while keeping a clean, confident look.

Will the bag fit daily essentials or gadgets?
Yes. Our designs focus on practical everyday carry — laptops, tablets, documents, chargers, and daily essentials. Specific capacity varies per model, but usability and organization are always prioritized.

How long does shipping usually take?
We offer free nationwide shipping within the Philippines. Delivery time varies depending on location and courier:

• Cebu / nearby areas: usually faster
• Luzon, Mindanao, or remote areas: typically 7–14 business days to allow buffer for courier delays
  International shipping is available but shipping fees are shouldered by the buyer.

How should I care for my bag?

• Clean gently using mild soap, water, and a soft or light brush.
• Avoid hard brushing — heavy brushes can damage the fabric.
• Do not soak the bag. Spot clean whenever possible.
• Avoid direct sunlight when drying. Air dry in shade.
• Avoid strong chemicals or heavily scented cleaning products.

Anything else I should know before buying?
We’re a growing Filipino brand focused on practical design and everyday usability. We continuously improve based on real customer feedback, because trust is built over time through actual experience.