Limited Lifetime Warranty

Our Commitment 

At Frost & Frost Co., we design bags to endure daily movement — from work to travel and everything in between. Every stitch, strap, and compartment is built with long-term use in mind.

That’s why we offer a Limited Lifetime Warranty covering manufacturing defects under normal use. We stand behind what we build.

What’s Covered

Your Frost & Frost Co. bag is protected against manufacturing defects, including:

  • Defects in materials
  • Faulty stitching or seam failure
  • Broken zippers, buckles, or hardware under normal use

If a covered issue occurs, we will repair or replace the item at our discretion.

Replacement Policy

If your bag is replaced under warranty, the replacement item remains covered for manufacturing defects. However, the original approved claim counts as your warranty event.

Multiple claims for the same issue may be reviewed individually to ensure fairness and prevent misuse.

Shipping Policy for Warranty Claims

  • Within the first year (Philippines only): Shipping to us for approved warranty claims is free.
  • After the first year: Customers are responsible for shipping the item to us.
  • Return shipping: We cover return shipping after repair or replacement, regardless of claim timing.

(For international customers, shipping terms may vary.)

Turnaround Time

Repairs or replacements typically take 3–5 weeks, depending on the issue and parts availability.

Minor repairs may be completed sooner. We will always aim to resolve your claim as efficiently as possible while maintaining quality standards.

What’s Not Covered

This warranty does not cover:

  • Damage caused by misuse, accidents, or negligence
  • Normal wear and tear (including fabric abrasion, fading, or cosmetic changes over time)
  • Overloading beyond intended use
  • Exposure to extreme environmental conditions
  • Loss or theft

This ensures the warranty remains fair and sustainable for all customers.

How to Submit a Warranty Claim

  1. Take clear photos of the issue.
  2. Email hellofrostandfrostco@gmail.com with:
    • Your order number
    • Photos of the product
    • A brief description of the issue
  3. We will review your request within 3–5 business days.
  4. If approved, we will provide shipping instructions and the next steps.

Built for the Long Term

Our Limited Lifetime Warranty reflects the confidence we have in our products and our responsibility to the people who carry them.

We build carefully.
We inspect deliberately.
And we support what we make.

Move with Purpose.